Chris Smalling says football organizations are finally listening to players who have been racially abused, but Italy’s latest horror show suggests otherwise

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Chris Smalling says football authorities are beginning to listen to players who have been racially abused.UEFA implemented a “three-step protocol” to combat racism, which was first used in England’s 6-0 win over Bulgaria last month.”Now it’s being highlighted, which I think is a good thing,” Smalling told Business Insider. “I think the football federations are starting to listen.”However, on Sunday, Serie A striker Mario Balotelli was subject to monkey chants but the alleged abuse from Verona fans has been denied by the club’s manager and ignored entirely by the Italian FA.Read more of our soccer coverage here.Visit Business Insider’s homepage for more stories.Chris Smalling says he believes football authorities are finally starting to listen to players who have been racially abused.UEFA implemented a three-step protocol this season for international fixtures, whereby the games can be abandoned should racist behaviour from the stands continue after a series of stadium announcements.The system was used for the first time last month during England’s 6-0 win over Bulgaria, where the game was halted twice and fans were ejected from the stadium in Sofia.The new measures attracted a negative response with England’s Tammy Abraham suggesting the team should ha

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